Due to a site security upgrade, returning visitors may experience a sign-in issue.
If you do, simply clear your browser cache and delete cookies and this should resolve the issue.
For example, in Chrome do this:
From the "Menu" button in the upper-right corner of the Chrome window, choose "Settings" > "Privacy and security" > "Clear browsing data" > "Cookies and other site data".
Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-27
Q. Affiliate tracking
A. The affilliate link needs to go to the index.php page as per auto generated when the affiliate is activated.
It sets a 30 day cookie and sets a variable in the session and records a hit.
If they already have a cookie, it updates it with the affiliate ID.
So if they have cookies disabled, the visit will track the affiliate ID through the session.
If they have cookies enabled it will use the cookie and be good on any return visits while the cookie is still valid.
Article number: kb-27