Due to a site security upgrade, returning visitors may experience a sign-in issue.
If you do, simply clear your browser cache and delete cookies and this should resolve the issue.
For example, in Chrome do this:
From the "Menu" button in the upper-right corner of the Chrome window, choose "Settings" > "Privacy and security" > "Clear browsing data" > "Cookies and other site data".
Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-22
Q. When I log in and click on the download link there is nothing to download.
A. Your support contract may have expired. Check in the 'view orders' area to see the expiration date of your support.
You can renew support from our services page.
If this is a new order, the downloads will not be available until your order has been filled. You will receive an email when your order has been filled.
Article number: kb-22