Due to a site security upgrade, returning visitors may experience a sign-in issue.
If you do, simply clear your browser cache and delete cookies and this should resolve the issue.
For example, in Chrome do this:
From the "Menu" button in the upper-right corner of the Chrome window, choose "Settings" > "Privacy and security" > "Clear browsing data" > "Cookies and other site data".
Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-54
Q. What type of support do I get with a support contract?
A. Our main source of direct support is our helpdesk. With an active support contract you get helpdesk support and access to our download area for upgrades/patches, etc.
Our forum is available to anyone with an AWBS license.
We do not offer phone support. IM support is available on a per need basis.
Article number: kb-54