Due to a site security upgrade, returning visitors may experience a sign-in issue.
If you do, simply clear your browser cache and delete cookies and this should resolve the issue.
For example, in Chrome do this:
From the "Menu" button in the upper-right corner of the Chrome window, choose "Settings" > "Privacy and security" > "Clear browsing data" > "Cookies and other site data".
Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-51
Q. Licensed domain name or subdomain, what should I enter?
A. Enter the domain or subdomain if applicable where you plan to install AWBS.
Example: you plan to install AWBS at; http://www.yourdomain.com and you have a secure web cert at: https://secure.yourdomain.com, you will enter yourdomain.com in the first field and secure.yourdomain.com in the second field.
If you do not have a secure site or if your secure site is the same domain as your non secure web, simply enter the same domain (or subdomain) for both fields.
It is recommended to use the same web directory for secure and non secure so that you only have to maintain one set of AWBS files.
Article number: kb-51